About Us

ABC Building & Maintenance Contractors is a multi trade property maintenance company providing services to Local Authorities, Housing Associations, Residential Home Owners and Commercial Clients in London, Greater London and the Home Counties.  The company’s aim is to be a preferred choice for emergency or planned property maintenance and to have long term relationships with its Clients and Suppliers.

The company is a family run business that was established in 1994 by Alan Burke.  Located in Park Royal, North West London, we currently employ in excess of 30 staff.

The roots of the business has been in providing maintenance and refurbishment services to the public sector where we have long term relationships with the following local councils and housing associations:

• Notting Hill Housing Group • Genesis Housing Group
• Welwyn Hatfield Borough Council • Westway Housing Association
• Hertfordshire County Council • Look Ahead Housing and Care
• Kensington Housing Trust • Central & Cecil Housing Care Support
• A2dominion Housing Association • Shepherds Bush Housing Group

We have considerable experience of public and private sector reactive / planned maintenance, renovations, refurbishments & insurance programmes. This includes void / cyclical redecoration works, 24/7 emergency call out, planned maintenance, electrical upgrades and maintenance, domestic heating / plumbing and landlord’s hand backs. We have specific expertise in providing disabled access solutions such as wheelchair access throughout the home, grab rails, door widening, over-bath showers, wet rooms, or low level kitchen units.

We are committed to adopting environmental, health and safety and professional business practices. We demonstrate this by consistently meeting the high standards required for accreditation and full membership of the following bodies – NICEIC, Gas Safe Register, Constructionline, CHAS, Construction Industry Training Board (CITB), Exor and Investors in People. Check our environment and health & safety credentials by clicking on the Policies link at the bottom of the page.

Being a family business we have endeavoured to maintain the personal touch in all our dealings with our customers that has been our trademark over the years.  Through the use of technology we have been able to maintain this as the business has grown.  It starts with your initial call or contact where your requirements are diagnosed by our highly trained office team and logged into our Job Management System.   From then on all aspects of the job is tracked by the system.  Our mobile work force are provided with hand held computers (PDAs) enabling electronic communication of data, drawings and photographs with our office team.  This enables us to continuously monitor and control the delivery of our work, quickly resolve any problems arising and ensure we deliver what we promise to our customers.

All our operatives are skilled, qualified craftsmen and fully trained to carry out works in a safe and competent manner. They are thoroughly vetted (including CRB check) and continuously monitored to ensure they meet our high standards of customer care. They wear smart corporate uniforms, carry ID cards and drive clean fully stocked vans. We are often complemented on the courtesy, politeness and helpfulness of our tradesmen.

All jobs are supervised and supported by our own quality management system to measure client and customer satisfaction. This covers areas such as quality of work, communication, operatives punctuality, attitude of staff, efficiency, turnaround of work orders, first time fixes, call backs, complaints, customers satisfaction and invoicing. Our aim is to continue to consistently achieve these measures.

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